Your riding equipment should fit your route, your setup, and your everyday needs. Eligible RideAura purchases may be returned or exchanged within 30 calendar days of delivery, with clear guidance for bicycles, electric mobility products, helmets, bags, lights, tools, security equipment, and connected accessories.
RideAura aims to make eligible returns and exchanges straightforward while protecting the quality, safety, and integrity of every product that enters or leaves our inventory.
The return window begins on the date your order is shown as delivered. Requests submitted after the 30-day window may not qualify unless the item is covered by another applicable product guarantee or a confirmed shipping issue.
Eligible items should be unused, uninstalled, unmodified, and returned with their original packaging, manuals, accessories, protective materials, hardware, labels, and included components. A careful indoor fit check is acceptable when it does not create wear or alter the product.
Please do not send a product back without receiving return instructions. An authorized return helps us confirm the correct destination, required packaging, shipping method, product documentation, and any special handling rules for batteries or oversized equipment.
After arrival, the product is checked for completeness, condition, signs of installation or use, included accessories, serial information, and shipping damage. Approved refunds or exchanges are then completed according to the selected resolution and available inventory.
Keep your order information, product packaging, and all included components available until the request has been reviewed and completed.
Provide your order number, the item you wish to return or exchange, the reason for the request, and clear photographs when condition, damage, compatibility, or missing components are involved.
Our support team will confirm eligibility and provide the approved return method, packaging guidance, shipping label details, and any category-specific requirements.
Place the complete item inside appropriate protective packaging, remove or cover old shipping labels, secure all loose parts, and use only the approved return shipping method.
Once received, the item is inspected. Approved exchanges are arranged based on stock, while approved refunds are issued to the original payment method.
Eligibility depends on timing, condition, completeness, product type, and whether the item has been installed, ridden, activated, modified, washed, damaged, or otherwise used beyond a reasonable indoor inspection.
Generally eligible within 30 days
The item should be clean, complete, uninstalled, and returned with original packaging, accessories, manuals, labels, and protective components.
Eligible when no wear is created
Helmets, bags, mounts, and similar products may be checked carefully indoors when the inspection does not scratch, deform, soil, alter, or remove required packaging and labels.
Reviewed individually
Products showing clamp marks, adhesive use, cut straps, tightened hardware, electrical connection, programming, or other installation evidence may not qualify as unused merchandise.
Normally not eligible as unused
Bicycles, electric bikes, and electric scooters that have been ridden outdoors, registered, modified, damaged, or used beyond basic inspection may not qualify for a standard change-of-mind return.
Report promptly after delivery
Retain the carton, shipping materials, labels, and all product components. Photographs of the package, item, damage, model information, and shipping label may be required.
Not eligible unless defective
Products clearly identified as final sale, non-returnable, personalized, or specially configured are excluded from standard change-of-mind returns unless required by applicable law.
Cycling and mobility products vary greatly in size, safety function, installation method, electrical components, and packaging requirements.
Bicycles should remain unridden outdoors, unregistered, unmodified, clean, and protected inside the original shipping carton with all included components.
Electric bicycles require additional review because batteries, electrical systems, serial information, activation, and specialized shipping rules may apply.
Scooters should remain free from road wear, tire debris, impact marks, registration, modification, and outdoor riding evidence.
Helmets may be returned only when they remain unused, unimpacted, clean, unmodified, and free from sweat, odor, hair products, dirt, or strap wear.
Clamp marks, cut straps, used adhesive, paired software, programmed alarms, damaged locks, or altered hardware may affect return eligibility.
Bags should remain clean and free from road debris, odor, stains, cut straps, or attachment wear. Tool kits should include every original piece.
Inspection helps confirm whether the returned product matches the approved request and remains eligible for the selected refund or exchange.
The model, variation, serial information, quantity, and included components are compared with the original order and return request.
We review surfaces, tires, clamps, fasteners, straps, electrical connections, protective films, labels, and contact points for signs of use or installation.
Manuals, chargers, keys, cables, adapters, remotes, brackets, tools, hardware, covers, and packaging components should be included.
Packaging and product condition are reviewed for damage caused by insufficient protection, loose components, unapproved carriers, or incorrect battery handling.
Availability, product condition, payment processing, shipping status, and the reason for return determine which resolutions can be offered.
Shipping cartons, internal protection, labels, and photographs can be essential when resolving damage, missing components, incorrect items, or visible carrier handling concerns.
Stop assembly or installation when damage is discovered. Keep the product, box, labels, and every packaging component in their received condition.
Do not install, activate, register, ride, or modify an incorrect product. Keep all protective packaging and included accessories together.
Review every compartment, molded support, accessory box, documentation envelope, and packaging insert before reporting an item as missing.
Stop using equipment that appears unsafe, unstable, electrically abnormal, structurally damaged, or inconsistent with the product instructions.
Return packaging should prevent movement, abrasion, impact, moisture exposure, loose hardware, and contact between delicate surfaces or electrical components.
Use the original carton, molded supports, frame protection, inserts, bags, and component boxes whenever possible. Large mobility products may require their original packaging to qualify for return shipping.
Place tools, pedals, bolts, adapters, chargers, keys, remotes, brackets, and other loose items inside clearly contained packaging so they cannot scratch or strike the main product.
Remove or fully cover old labels and barcodes. Apply the approved return label to a flat exterior surface without placing tape over the scannable barcode.
Lithium batteries and powered mobility products must be shipped only according to the instructions provided for the approved return. Never send a loose, damaged, swollen, leaking, or unauthorized battery.
Review these answers before sending a product back. All questions remain collapsed until selected.