Fit and setup
Need help choosing a lock, helmet, light, bag, mount, or repair tool for your ride?
RideAura Support
Here for every ride.
Need help choosing gear, checking fit, or asking about an order? Send us a note and we will guide you clearly.
Email us
support@rideau.lol
Call support
+1 (864) 555-0188
Business address
8465 Patriot Blvd, Apt 824, North Charleston, SC 29420, United States
Connect with RideAura
Send a smooth little message.
Tell us what you need help with. We can assist with bike gear, electric scooters, riding accessories, product details, delivery questions, and order support.
Order support
Questions about shipping, delivery, returns, or exchanges are handled with clear support.
Ride guidance
Ask about visibility, safety, storage, commuting comfort, and everyday mobility gear.
How fast do you reply?
Most messages receive a reply within 1–2 business days. Order questions are faster when an order number is included.
Can you help me choose the right accessory?
Yes. Send your bike type, scooter style, riding needs, and the product you are considering, and our team will guide you.
What should I include for an order question?
Please include your order number, email address used at checkout, and a short note about what you need help with.